In the scope of operation in customer service, businesses face a critical choice in shaping customer experiences: using traditional FAQs or adopting AI chatbots. The right solution can greatly influence customer satisfaction and service efficiency. In this article, we’ll explore the pros and cons of each and offer insights into which might be best for your business. So, read this article to the end to able to make informed decisions for your business. First, What Are FAQs? Frequently Asked Questions popularly known as FAQs, are lists of common questions and…
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